Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. Our cancellation policy, which includes the $30 fee for same-day cancellations and rescheduling, is in place to ensure fairness to all our clients, especially during high-demand periods like Valentine's Day weekend. Regarding your gift card, we would like to investigate this matter further to understand why it showed an empty balance. Could you please contact our customer service team with your gift card details? We value your business and would like to resolve this issue to your satisfaction. We understand your frustration and hope we can make things right. We appreciate your understanding and patience. Best regards,