Thank you so much for taking the time to share your experience. I can tell it was a frustrating day, and I’m really sorry things didn’t go smoothly. We absolutely hear you about the booking challenges. It’s definitely not ideal that the app and website didn’t work as expected—and the miscommunication with the text confirmation sounds extra confusing. We’re looking into these glitches to make sure everything works more reliably in the future. Convenience is key, and it should be easy to book in the way that works best for you. As for the gift cards—ugh, that’s such a letdown. We understand how disappointing it is to lose out on something that was intended to be a thoughtful gift. Some of our promotions do have expiration dates, and we’re doing our best to make those clearer going forward so no one misses out. Regarding pricing, we know it’s not a one-size-fits-all situation. Our membership model is designed to offer savings for regular visits, but we also totally understand that it’s not the right fit for everyone. We appreciate your candid feedback, and we’re always looking for ways to make our services more accessible. Lastly, thank you for the kind words about our team. It means a lot that despite the hiccups, their care and professionalism stood out to you. We’d love the chance to earn back your trust. If there’s anything we can do to help make your next visit more comfortable or answer any questions directly, please reach out. We’re here to help. Warm regards