Thank you for bringing these issues to our attention. We sincerely apologize for the poor communication from our manager at that time she was out sick with Covid, caring for her and her child. Pertaining to any fraudulent charges claimed we are unaware: However, we were able to refund the membership cost back to your card after the manager came back from sick leave. We understand how frustrating this must have been for you. Additionally, we are taking steps to improve our communication and ensure that our management and team is more responsive and available to our clients. We value your feedback and are committed to making things right. We hope to have the opportunity to regain your trust and serve you better in the future.